Privacy Policy

KreddyPay is a technology platform that facilitates digital credit-payment management between distributors and retailers. KreddyPay is not a bank, financial institution, or lender unless specifically stated for a particular service offered in partnership with regulated financial institutions.

• Distributor and Retailer Details;
• Business Registration and Trade License Information;
• Transaction Records and Invoice Information;
• Credit History within the Platform;
• Purchase and Payment Records.

• IP Address, Device Type and Identifier;
• Browser Information, Operating System;
• App Version, Login Activity, Usage Analytics.

Subject to your consent, we may collect approximate or precise location information to verify business locations, prevent fraud, improve service delivery, and support onboarding and field verification processes.

We process personal information based on:

• Your consent;
• Performance of contractual obligations;
• Compliance with legal requirements;
• Legitimate business interests;
• Fraud prevention and security requirements.

Banks, NBFCs, Lending Partners, Payment Aggregators, UPI Service Providers.

Cloud hosting providers, KYC verification agencies, analytics providers, communication service providers, and customer support partners.

Where required by law, regulation, court order, or lawful request.

In connection with mergers, acquisitions, restructuring, investments, or sale of assets.

Where you authorize UPI AutoPay or similar mandate-based payment services:

• Mandates are processed through authorized banking and payment partners;
• KreddyPay does not store UPI PINs;
• Sensitive payment credentials are processed by regulated payment service providers;
• Payment information may be shared with authorized partners solely for transaction processing and compliance purposes.

Retailers can use the KreddyPay platform without any platform usage charges. No platform fee is charged to retailers for:

• Registering on the platform.
• Receiving and accepting invoices.
• Viewing repayment schedules.
• Making repayments through Kreddy Smart Pay (UPI AutoPay).
• Accessing transaction history and payment records.

However, retailers may be responsible for charges imposed by their bank, UPI service provider, or any applicable government taxes, if any.

Distributors using KreddyPay agree to pay a Platform Fee of 0.5% (Zero Point Five Percent) on the value of every eligible transaction processed through the KreddyPay platform. The Platform Fee is charged for the digital services provided by KreddyPay, including but not limited to:

• Digital invoice management.
• Retailer onboarding and verification.
• Kreddy Smart Pay (UPI AutoPay) mandate management.
• Automated payment collection and reconciliation.
• Transaction monitoring and reporting.
• Customer support and platform maintenance.

Platform Fee = 0.5% × Transaction Value

• Example:
• Transaction Value: ₹1,00,000
• Platform Fee (0.5%): ₹500
• Applicable GST (if any) will be charged separately as per prevailing laws..

The applicable platform fee may be:

• Deducted automatically from settlement amounts;
• Invoiced periodically; or
• Collected through any other payment mechanism communicated by KreddyPay.

The method of collection may vary depending on the commercial arrangement with the distributor.

KreddyPay reserves the right to revise, modify, introduce, or discontinue any pricing, fee structure, or charging methodology at its sole discretion.

Any material changes will be communicated through the KreddyPay platform, website, email, or other appropriate communication channels before becoming effective.

use of the platform after the effective date of the revised pricing shall constitute acceptance of the updated pricing.

Certain services integrated with the KreddyPay platform may involve third-party providers such as banks, payment service providers, UPI systems, or technology partners.

Any charges imposed directly by such third parties shall be governed by their respective terms and are separate from KreddyPay's platform fee.

All applicable taxes, including Goods and Services Tax (GST), shall be charged in addition to the platform fee wherever required under applicable law.

Payments made by retailers through KreddyPay, including payments collected via Kreddy Smart Pay (UPI AutoPay), are transferred towards settlement of outstanding invoices with the respective distributor. Once a payment has been successfully processed and settled to the distributor, it cannot be reversed or refunded by KreddyPay except where required under applicable law. KreddyPay acts solely as a technology platform for payment collection and is not responsible for disputes relating to the underlying commercial transaction.

• Payments are settled directly to the respective distributor.
• Successfully settled payments are generally non-reversible.
• Disputes relating to goods, invoices, shortages, damaged products, pricing, returns, cancellations, or credit notes must be resolved directly between the retailer and the distributor.
• KreddyPay is not responsible for product quality, supply, or commercial disputes.

Platform fees, convenience fees, subscription fees, UPI AutoPay mandate registration or reactivation charges, and other service charges are generally non-refundable once the service has been successfully provided. Refunds may be considered only where the issue arises due to payment processing errors or where required by applicable law.

Eligible Refund Scenarios:

• Duplicate payment caused by a technical error.
• Incorrect charge attributable solely to KreddyPay.
• Failed transaction where the amount was debited but the payment was not successfully processed.
• Failed UPI AutoPay mandate registration after successful debit.
• Refund required under applicable law.

Refund Requests May Be Rejected If:

• Duplicate payment caused by a technical error.
• The payment has already been settled to the distributor.
• The dispute relates to goods supplied or commercial arrangements.
• The claim is fraudulent, misleading, or unsupported by evidence.
• The request is made after an unreasonable delay without valid justification.

Customers requesting a refund should contact KreddyPay Support with the relevant transaction details for verification. KreddyPay may request additional information or supporting documents to process the refund request. Upon successful verification and approval, eligible refunds will be credited to the original payment method within 5 business days.

Information Required:

• Registered mobile number.
• Transaction ID.
• Invoice number (if applicable).
• Transaction date and amount.
• Reason for the refund request.
• Supporting documents or screenshots (if available).

KreddyPay may use automated systems, analytics, and artificial intelligence tools to:

• Generate business insights;
• Assess transaction patterns;
• Recommend credit limits;
• Improve fraud detection;
• Enhance platform performance.

We retain information:

• As long as your account remains active;
• As required under applicable laws;
• For regulatory, audit, fraud prevention, dispute resolution, and compliance purposes.

Upon expiry of retention requirements, information may be deleted, anonymized, or securely archived.

We implement commercially reasonable safeguards including:

• Encryption of sensitive data;
• Secure cloud infrastructure;
• Access controls and authentication mechanisms;
• Network security monitoring;
• Periodic security reviews.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable laws, you may:

Certain requests may be restricted where retention is required by law.

Our website may use cookies, analytics tools, session identifiers, and similar technologies. These help improve user experience, security, and platform performance.

You may control cookies through browser settings; however, certain features may not function properly if cookies are disabled.

KreddyPay services are intended for business users who are at least 18 years of age. We do not knowingly collect personal information from minors.

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of such websites independently.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

In accordance with applicable laws, users may contact our Grievance Officer regarding privacy concerns, complaints, or requests.

For any questions regarding this Privacy Policy, please contact:

By using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.